Reimbursement of non-VA prescriptions or medical expenses

Who can file a reimbursement claim

You can file a reimbursement claim if either of these descriptions is true for you:

• You paid for an emergency prescription at a pharmacy that’s not in our network, or
• You paid out of pocket for unauthorized emergency care at a non-VA facility 

Note: You can’t file a reimbursement claim for copays or deductible payments.

Learn about getting emergency care at non-VA facilities

How much time you have to file a claim

You must file your claim within a certain time limit. Time limits may vary from 90 days to 2 years. We recommend you file all claims within 90 days from the date of the service.

If you have questions about the time limit to file a claim, call us at . We’re here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.

How to file your claim

Fill out a Veteran Reimbursement Claim Form (VA Form 10-320).

Get VA Form 10-320 to download

Supporting documents to include with your claim

For prescription claims

You must include a valid receipt with your claim. 

And you must include this information—either on the receipt or on another document: 

• The amount you paid for the prescription
• The name and address of the pharmacy
• The name of the prescribing provider
• The date you filled the prescription
• The name, amount, and dosage of the medicine

For unauthorized emergency care claims

You must include these supporting documents with your claim:

• A billing statement or receipt showing the amount as “paid”
• A document showing an itemized list of services and the date the services were provided

Where to send your claim

Send your signed form and supporting documents to the regional VA Consolidated Payment Center for your Veterans Integrated Service Network (VISN).

Find your VISN on our Veterans Integrated Service Networks website

If you’re in VISN 1 to 8

Eastern Region VA Consolidated Payment Center
ATTN 11 FB
PO Box 5005
Bay Pines, FL 33744

If you’re in VISN 9 to 16

Central Region VA Consolidated Payment Center
PO Box 320394
Flowood, MS 39232

If you’re in VISN 17 to 23

Western Region VA Consolidated Payment Center
PO Box 1004
Ft. Harrison, MT 59636

What to expect after you file your claim

We’ll review your claim and decide if you’re eligible for reimbursement. We base decisions on our coverage criteria requirements.

If you submit a claim for medical expenses, we may contact you to request these supporting documents:

• Medical records
• The billing statement from the non-VA provider
• An explanation of benefits from your primary insurance

You’ll need to respond within 30 days to our requests for more documents. 

If you need help, call us at . We’re here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.