My HealtheVet on VA.gov: What to know

What’s changing for Veterans at certain VA health facilities

Veterans at these VA health facilities have been using the My VA Health portal to manage their health care:

• Columbus, Ohio: VA Central Ohio health care (Chalmers P. Wylie Veterans Outpatient Clinic, also called “COS” in the portal)
• Spokane, Washington: VA Spokane health care (Mann-Grandstaff Department of Veterans Affairs Medical Center, also called “SPO” in the portal)
• Walla Walla, Washington: VA Walla Walla health care (Jonathan M. Wainwright Memorial VA Medical Center, also called “WWW” in the portal)
• Roseburg, Oregon: VA Roseburg health care (Roseburg VA Medical Center, also called “ROS” in the portal)
• White City, Oregon: White City VA Medical Center (also called “WCO” in the portal)
• North Chicago, Illinois: Captain James A. Lovell Federal health care (also called “FHCC” in the portal)

Veterans at these facilities can now start to use My HealtheVet on VA.gov and the VA: Health and Benefits mobile app instead.

What to expect

If you’re at a VA health facility that’s been using the My VA Health portal, here’s what to expect as you begin to use My HealtheVet on VA.gov and the VA: Health and Benefits mobile app:

• You can do all the things you do today to manage your care online—like refilling prescriptions, managing appointments, reviewing medical records, and communicating with your VA care team.
• You can also do more to manage your care online—like submitting your travel reimbursement claims and ordering certain health supplies.​
• You can manage your health care and benefits in one place. Sign in to VA.gov or the mobile app to refill a prescription, check the status of a disability claim, download important letters, update your contact information in your VA.gov profile, and more—all in one convenient location.​

Note: If you prefer, you can also continue to use the My VA Health portal to manage your care at certain VA health facilities at this time.

How this change affects messaging

If you’re at a VA health facility that’s been using the My VA Health portal, your care team names may appear different when you send a message.

In My HealtheVet on VA.gov and the VA: Health and Benefits mobile app, we may reference your care team by their facility code.

• VA Central Ohio health care: “COS”
• Mann-Grandstaff Department of Veterans Affairs Medical Center: “SPO”
• VA Walla Walla health care: “WWW”
• VA Roseburg health care: “ROS”
• White City VA Medical Center: “WCO”
• Captain James A. Lovell Federal health care: “FHCC”

How this change affects prescriptions

You’ll no longer find prescription numbers in your list of prescription refills and renewals.

You can still request refills and renewals. And if you need the prescription number for any reason, you can find it in either of these ways:

• Select the prescription name in the portal to go to the detail page, or
• Call the phone number listed on your prescription container

How this change impacts medical records

For a period of time after you begin reviewing your data in My HealtheVet on VA.gov, you may need to access different reports or documents for different dates and health facilities.

We’ll provide guidance in the portal to help you find the right report for each time period and health facility you need. And we’re working to bring all reports together soon.

How this change affects health care notifications

We want to make sure you continue to get all your notifications about updates like prescription refills, secure messages, and test results without delay.

We’ll start to use the email address listed in your VA.gov profile to send you any health care notifications. But during this transition you may get the same health care notifications from My HealtheVet on VA.gov and My VA Health. We recommend updating your VA.gov profile and your My VA Health portal settings for the best experience.

How to update your settings on VA.gov

We encourage you to review your email address in the contact information section of your profile now. If you need to update your email, select Edit and then save your update.

Go to the contact information section of your VA.gov profile

How to update your settings on My VA Health

To stop getting most notifications from My VA Health, follow these steps:

1. Sign in to My VA Health with your verified ID.me or Login.gov account.
   Go to My VA Health.
2. Go to your notifications page to update your notification preferences.
   Select your name from the navigation menu. Then select Set up notifications.
3. Update your notification preferences.
   Make sure the Health Record and Scheduling Confirmation emails boxes aren’t selected. Then remove your email address from the Contact Information section.
4. Save your changes.
   Select Save to save your changes.

Note: You’ll still get secure message notifications from both My VA Health and My HealtheVet on VA.gov. You can’t disable these notifications for either portal right now.

How to share your feedback on the new experience

Select Feedback from any page within the portal. Then answer the 3 questions to tell us what you think. We use your feedback to keep improving our tools for you and all Veterans.

How to get support

• For My HealtheVet: Call us at (TTY: ). We offer full support Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. And we can connect you with limited technical support anytime 24/7.
  Or contact our My HealtheVet help desk staff online
• If you’re still using the My VA Health portal and need help with that portal: Call the phone number listed in the portal.
• For other questions about VA online services: Call us at (TTY: 711). We’re here 24/7.