How to file a VA travel reimbursement claim online

How to file a mileage-only travel claim on VA.gov

1. Set up direct deposit

   If you haven’t already set up direct deposit to receive your reimbursement, you’ll need to do that now.

   Find out how to set up direct deposit for travel pay reimbursement

2. Sign in to VA.gov

   You can sign in with either of these 2 accounts:

   • Login.gov
   • ID.me

   If you don’t have one of these accounts, you can create a Login.gov or ID.me account and then sign in.

   Find out how to create a Login.gov or ID.me account for VA.gov

3. Go to your past appointments

   You can get to your list of past appointments in either of these 2 ways:

   • Select My VA from the main navigation. Scroll down to Health care. Then select Schedule and manage appointments, or
   • Select My HealtheVet from the main navigation. Then select Appointments.

   From your appointments list, select Past to get to your past appointments.

4. Select the past appointment you’d like to file a travel claim for

   If your past appointment is eligible for VA travel reimbursement, you can select File a travel reimbursement claim.

5. Start your claim

   Review the information and select Start a mileage-only claim.

6. Answer the 3 questions

   If you answer No to any of the questions, you can’t file a mileage-only travel claim online on VA.gov. But you can still file your claim online through the Beneficiary Travel Self Service System (BTSSS). Keep reading for instructions on how to file a claim through BTSSS.

7. Review and submit your claim

   Review your answers and the Beneficiary Travel Agreement Notice. Check the box to show your agreement.

   Then select Submit claim.

   After you submit your claim, we’ll let you know when we’re processing your claim. You can also check the status of your claim by selecting Check your travel reimbursement claim status.

How to file other travel claims through BTSSS

1. Set up direct deposit

   If you haven’t already set up direct deposit to receive your reimbursement, you’ll need to do that now.

   Find out how to set up direct deposit for travel pay reimbursement

2. Sign in to the travel claim entry portal

   You can sign in with any of these accounts:

   • DS Logon username and password
   • VA PIV
   • ID.me account
   • Login.gov account

   Go to the AccessVA travel claim entry portal

3. Go to your Beneficiary Travel profile

   After you sign in, the BTSSS welcome page will load. Select Proceed to my Dashboard.

4. Create a claim

   You can do this in either of these 2 ways:

   • Select Appointments in the main navigation. In the Associated Claim column, select Create for the appointment you’re claiming travel pay for, or
   • Select Claims in the main navigation. Select Create New Claim. In the Actions column, select Select for the appointment you’re claiming travel pay for.

   This will open the Initiate Claim form. Confirm or update your address. Then select Continue.

5. Add your expenses and receipts

   • On the Claim Details page, make sure your appointment information and address are correct.
   • Choose an expense type and select Add Selected Expense. Follow the instructions to add information about each expense.
   • If you have receipts or proof of attendance records for non-VA care appointments, select Add Attachments. You can add up to 5 attachments.

6. Submit your claim

   Review the Beneficiary Travel Agreement Notice. Check the box to show your agreement.

   Then select Submit.

   After you submit your claim, the system will redirect you back to your BTSSS dashboard. You’ll find your claim listed in review status. You should receive your payment within 3 to 5 business days.

   Need time to gather receipts or other information?

   You can choose to save your claim and come back later to edit it. But you’ll still need to submit it within 30 days of your appointment.